Job Opportunities

Network Administrator - Baltimore

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Baltimore, MD
$25.00 - $32.00
Job Type
Jul 19, 2016
Job ID
We are searching for a candidate to work in the IT Operations Center on weekday overnight shift (Mo-Fr 11p-7a).  The duties will include working with other analysts within the IT organization and triaging network, server, and application issues to ensure remediation and/or escalation.  This analyst will have responsibility for maintaining the reliability of the environment utilizing HP Openview’s Management suite of products.  A strong background working in IT Operations environment is recommended.  W2 candidates only, NO C2C or third party?  Must Have Experience with Windows 2003,2008,2012; Linux RedHat (RHEL).
Primary Job Duties:
1.      Primary responsibility is monitoring the availability of the IT Data Network and Server environment.  Responsibilities include issue isolation and remediation to ensure minimal mean downtime to repair.
2.      Responsibilities include monitoring, correlating multiple alerts, and escalating out analysis of IT application issues as necessary to remediate issues in a proactive and reactive nature.
3.      Ability to follow documented processes.
4.      Perform initial network diagnostics and troubleshooting to remediate detected/reported incidents.  Escalate issues as required.
5.      Perform scheduled configuration changes and infrastructure support.
6.      Work with groups within IT Infrastructure and IT Applications in resolving global and focal problem issues.
7.      Must be flexible with O.T. and possible shift changes to cover for vacation/sickness.
8.      Maintain/update ITOC standard operating and escalation procedures, and other ITOC documentation as directed by leadership.
9.      Prepare IT network and systems performance reports and operating statistics as directed by ITOC leadership.
Job Qualifications:
·         Working knowledge of networking and security devices (e.g. routers, firewalls, intrusion detection…).
·         Ability to troubleshoot network / server issues based on received alerts or client input.
·         Skills in troubleshooting and resolving problems with a large scale IT distributed systems.
·         Ability to correlate problems with causes, and involve higher level technical personnel support personnel, as needed, for timely resolution of IT network and systems outages.
·         Ability to compile operating data/statistics and prepare performance reports when requested.
·         Working knowledge of IT network and systems management tools (experience with HP Network Node Manager, HP Operations Manager, HP Service Manager a plus).
·         Experience with Cisco hardware and configuration.
Desktop Skills:
·         Experience with Microsoft Office suite
Other IT Skills:
·         Familiarity with IT change management practices
·         Familiarity with ITOC/NOC practices
Interpersonal skills:
·         Ability to work with internal IT clients of varying abilities
·         Ability to prioritize tasks
·         Ability to handle high pressure situations
·         Demonstrated ability to work well in a team environment
·         Self-starting; willingness to take personal initiative
·         Strong customer service skills
·         Highly effective written and oral communication skills
Additional Requirements:     
·         Require ability to work other shifts and overtime at night, off-hours, holidays, and weekends (on-call rotation).
·         This position may require emergency call-in during severe storm mobilization and electric system damage restoration.